Our Most Frequent
Questions and Answers


Most frequent questions and answers

Mercury is $176.60 per month. If billed annually, and paid in advance, you will receive a 20% discount (2 months free). 

Yes.  Cancel anytime if you are not happy.  We will refund the unused portion of your license.
Please notify us at licenses@mercurydata.co if you wish to cancel.  Please include:
  • Your organization’s name (presumably the licensee)
  • Your name
  • Remittance address
Yes; you can transfer the unused portion of your license to another entity.
  • If the license transfer is the result of a name change, acquisition or divestiture, but the server and client machines are unchanged, simply notify us at support@mercurydata.co.
  •  If the new entity is physically distinct, then you must remove Mercury completely from your systems: delete the Mercury database and uninstall from all client machines.
Yes. The license is server-based.
Please notify us at support@mercurydata.co, and make sure we know:
  • Your organization’s name
  • Your name
  • The name of the SQL server / instance
  • The name of the new SQL server / instance.

You can either install Mercury anew on the new server, or your IT people can transfer the database from the old server to the new.  In either case you should delete the Mercury database from the original server.

Mercury licensing is server-based; each license is tied to a particular Mercury database on a particular server.  In most cases you would never need more than one license.
However, there are circumstances in which you might need (or want) multiple licenses.
  • You have physically separate instances of your underlying database application.  Perhaps you have multiple companies and each is running a separate instance of the same application (accounting, or insurance claims, or whatever) on its own hardware.  In this case it’s often easier to have separate instances of Mercury than attempting to link your disparate servers, databases, and networks together.
  • You have particular security requirements that necessitate physically segregating database and report access.


  • The server name (and instance-name, if any) of the SQL Server that will house the Mercury database.
  • SQL-server permission to create a database, tables, stored procedures, etc.
  • The name of the company to which the Mercury license will be issued. (If you’re installing as a trial, this is not critical.)
  • A graphic file (PNG, JPG, etc) of the company logo to be used when printing.
  • 64‐bit Windows 7 or higher
  • .NET Framework 4.7.2 or higher
  • The name (and instance-name, if any) of the SQL server that holds the Mercury database, and the name of the Mercury database on this server.

  • If you wish to run Crystal reports from within Mercury, then

    Crystal Reports 64 bit Runtime 13_0_20 – available from the Mercury downloads page.

This is a three-step process.
  1. Before you install Mercury on the new server or database export your desired reports from the current database: see Tools > Admin Tools > Reports.   (You need to be an Admin user in Mercury to do this.)
  2. Transfer the stored procedure(s) used by the reports from the test database to the production database.  You may need help from your DBA or developer to do this.  (*)
  3. After installing Mercury on the destination server / database, you can import those reports — again via Tools > Admin Tools > Reports.
(*) Transferring stored procedures: this will be straightforward for your IT people. They're the ones who created the stored procedures in the first place, and they'll know how to move them to a different server.  Mercury knows the stored procedure used by each report.  You can use Tools > Admin Tools > Reports to see details about each report, or you can run a Mercury report!

Free Trial

The free trial is for 14-days, after that you will be required to purchase a license to use the software. 

Yes.  The steps depend on how you set up your trial.
  • If your Mercury trial is installed on your production SQL server, you’re done!  All your reports remain available.
  • If you used the over-the-internet trial, please contact us. 


Try Mercury For Free

  • Download & Install

    Download and install a fully-functional 14-day trial; use it with your own data. (We can help you install and configure).

    System Requirements

  • Over the Internet

    Try PivotViews in a remote desktop session using our demo data; no installation required.

    System Requirements

    None! (Well, you do need a PC that can run Microsoft’s remote-desktop protocol, which includes practically any Windows PC.)